Maintaining great relationships with your customer base is a top priority as a rapidly scaling company. Building a team that is completely focused on customer satisfaction is crucial to the long term success of your organization. We build dedicated Customer Service Centers in the Philippines that can act as your primary customer support center or to supplement your existing team.
AREAS OF SERVICE
General Customer Inquiries & Concerns
Inbound & Outbound Calls
Product/Service Inquiries
Email Support & Live Chat Support
Orders
Complaints
Sales & Billing
Customer Relations
Account Inquiries, Processing, and Activation
Payments & Returns
Reservations & Cancellations
OUR PROCESS
Step - 1
(Discovery)
Initial Meeting, Onboarding Call, Project Kick-off & Discussion Project Requirements
Step - 2(Recruitment)
Our rigid recruitment process ensures that we only hire the best talent. Applicants undergo intensive screening, examinations and interviews.
Step - 3(Client interview Hiring)
After the assessment, we choose the best 2 or 3 candidates for the project. Clients may opt to interview these final candidates to gauge their fit for the job. Client will decide who to hire for their business
Step - 4(Training)
Training will be provided to the best candidate for the job
Step - 5(Tech Set-up and Installation)
Based on the project requirements, we will handle all tech set-up and installation. We will provide the space, amenities, computers, internet connection, and any third-party systems needed by the contact center support professional.
Step - 6(On-Site Work)
The contact center support professional will report to duty and perform his or her assigned tasks and responsibilities.
Step - 7(Monitoring, Evaluation & Capacity-Building)
We continuously monitor and evaluate the performance of our contact center support professionals, ensuring that they deliver the best customer service.We also continuously train them to ensure that they consistently deliver quality support.
OUR PROCESS
Step - 1
(Discovery)
Initial Meeting, Onboarding Call, Project Kick-off & Discussion Project Requirements
Step - 2
(Recruitment)
Our rigid recruitment process ensures that we only hire the best of the best talents in the Philippines. Applicants undergo intensive screening, examinations and interviews.
Step - 3
(Client interview Hiring)
After the assessment, we choose the best 2 or 3 candidates for the project. Clients may opt to interview these final candidates to gauge their fit for the job. Client will also be the one to decide who to hire for their business
Step - 4
(Training)
Training will be given to the best candidate for the job
Step - 5
(Tech Set-up and Installation)
Based on the project requirements, we will handle all the tech set-up and installation. We will provide the space, amenities, desktop computers, internet connection, and any third-party systems needed by the contact center support professional.
Step - 6
(On-site Work)
The contact center support professional will report to duty, and perform his or her assigned tasks and responsibilities.
Step - 7
(Monitoring, Evaluation & Capacity-Building)
We continuously monitor and evaluate the performance of our contact center support professionals, ensuring that they deliver the best customer service.We also continuously train them, so that they consistently deliver on the tasks at hand.
ON-SITE FACILITY AMENITIES
24/7 Convenient Office Space
Well-Ventilated Air Conditioned Workspaces
100 MBPS Internet Speed
24/7 Backup Generator
Pantry, 24/7 Food Establishments nearby
Reception Desk, Concessionaire
Conference Room, Training Rooms, Interview Rooms
Desktop Computers
24/7 Security Guards
Professional Cleaning Services
